WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job Title: WFM Team Lead
Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule
HC:1
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
Role
Team Leader
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Sales Account - Customer Service Representative
Gratitude Inc0 - 22 Year(s)
₱ 20 - ₱ 22K p.m
Davao, Philippines
Customer service executive
Gratitude Inc0 - 2 Year(s)
₱ 20 - ₱ 35K p.m
Davao, Philippines
CSR/Telco Account -TP Davao
Gratitude Inc0 - 12 Year(s)
₱ 20 - ₱ 28K p.m
Davao, Philippines
Real-Time Analyst (RTA)
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 30K p.m
Davao, Philippines
QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY
Gratitude Inc3 - 15 Year(s)
₱ 80 - ₱ 100K p.m
Davao, Philippines
QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY
Gratitude Inc3 - 15 Year(s)
₱ 80 - ₱ 100K p.m
Davao, Philippines
Customer service
Gratitude Inc0 - 1 Year(s)
₱ 15 - ₱ 25K p.m
Davao, Philippines
Scheduler (Workforce Scheduler)
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 27K p.m
Davao, Philippines
0 - 2 Year(s)
₱ 10 - ₱ 30K p.m
Davao, Philippines
Contact Center Representative
Gratitude Inc0 - 29 Year(s)
₱ 20 - ₱ 45K p.m
Davao, Philippines