WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
5 candidate(s) have already applied for this Job. Apply now
Job Title: WFM Team Lead
Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule
Salary: 35k
HC:1
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM BPO Setting:
Years of Experience in Leadership BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
TP-Davao:operations Supervisor Telco Account/Telco sales
Gratitude Inc2 - 18 Year(s)
₱ 30 - ₱ 40K p.m
Davao, Philippines
Workforce Management WFM-Team Lead
Gratitude Inc2 - 4 Year(s)
₱ 20 - ₱ 35K p.m
Davao, Philippines
Customer Service Representative (Call Center Agent)
Gratitude Inc0 - 2 Year(s)
₱ 20 - ₱ 26K p.m
Davao, Philippines
REAL-TIME ANALYST (RTA) | DAVAO
Gratitude Inc1 - 10 Year(s)
₱ 20 - ₱ 30K p.m
Davao, Philippines
Travel Consultant 25k
Gratitude Inc1 - 2 Year(s)
₱ 20 - ₱ 25K p.m
Davao, Philippines
Customer Service Representative Account
Gratitude Inc0 - 4 Year(s)
₱ 25 - ₱ 30K p.m
Davao, Philippines
QUALITY ASSURANCE MANAGER - TELCO | ONSITE DAVAO CITY
Gratitude Inc3 - 15 Year(s)
₱ 80 - ₱ 100K p.m
Davao, Philippines
5 - 10 Year(s)
₱ 35 - ₱ 45K p.m
Davao, Philippines
Job offer
Gratitude Inc1 - 2 Year(s)
₱ 30 - ₱ 40K p.m
Davao, Philippines
Real-Time Analyst (RTA)
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines