WFM Team Lead-Teleperformance Davao

Job Title:WFM Team Lead  

*Work Location: Davao  

*Work Setup and Schedule:* Onsite / Shifting schedule  

*Salary:* 35k 

*Overview:*  

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

*Key Responsibilities:*

- Oversee RTA, scheduling, and forecasting functions

- Drive team performance, coaching, and development

- Partner with Operations on workforce strategies

- Analyze trends and implement process improvements

*Basic Qualifications:*

- At least 2–3 years WFM experience with 1 year in a leadership role in BPO 

- Strong leadership and stakeholder management skills

- Advanced Excel and reporting skills

- Experience in end-to-end WFM functions