Wipro Cebu - Travel Account CSR - 100% Onsite - Competitive Package

Wipro Cebu - Travel Account CSR - 100% Onsite - Competitive Package

Company: Wipro

Location: Wipro Cebu - 100% Onsite

Work Setup: 100% Onsite - Shifting Schedule

Industry: BPO / Airline / Travel

Employment Type: Full-Time

Salary: Competitive Package

Overview:

Wipro Cebu is mass hiring Customer Service Representatives for our Premium Airlines / Travel Account. Perfect opportunity for candidates with excellent English communication skills and passion for travel and customer service. Build your BPO career with a global travel brand.

Job Details:

Role: Customer Service Representative - Airline / Travel Account

Location: Wipro Cebu - 100% Onsite

Account: Premium Airlines / Travel Support

Work Setup: 100% Onsite - Shifting Schedule

Key Responsibilities:

- Assist customers with flight bookings, reservations, modifications, and cancellations

- Handle general travel inquiries with empathy and professionalism

- Resolve customer issues efficiently and provide accurate information

- Document all customer interactions properly and accurately

- Collaborate with internal teams to ensure smooth customer experience

- Meet quality, productivity, and customer satisfaction targets

Qualifications:

Option 1: For College Graduates

- College Graduate - With or without BPO experience are welcome

- Must have C1 level English - Excellent communication skills required

- With close to standard American English accent

Option 2: For Undergraduates

- Completed at least 2nd year in college with no failing subjects

- At least 6 months BPO experience required

- Good to excellent English communication skills

Additional Requirements:

- Willing to work 100% onsite in Wipro Cebu

- Willing to be assigned to Airlines / Travel account

- Amenable to shifting schedule and can start ASAP

Salary and Benefits:

- Competitive compensation package

- Career growth and promotion opportunities

- Supportive and collaborative work culture

- Paid training and development support

- Opportunity to work with a global travel brand