WORK FORCE TRAINER

Gratitude Inc

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15 hours ago

WORK FORCE TRAINER

5-10 Year(s)

₱ 40 - ₱ 50K p.a

Job Description

Key Skills

Energy management WFM System

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Hiring urgently

Job Title: Workforce Management Trainer

Account/Department: Tech and Telecoms (KJBU)

Reports To: Senior Manager, Workforce Management

Temporary WAH

CTC: Open

Exp:

Knowledgeable in end to end WFM process and module creation.

SUMMARY

The Workforce Management Trainer is to work within the Workforce Management domain as a dedicated SME to establish Center of Expertise for the development, management, and distribution of knowledge content within WFM. The trainer will be responsible for securing the appropriate level of competency and continued development among members of the WFM Department.

The trainer will ensure high quality service and continuous improvement on both skills and knowledge of all WFM personnel. The trainer will review existing course offerings; develop and secure standardization of processes, way of working, and skills; and align all WFM personnel with program-specific standards. The trainer will perform various activities in close consultation and collaboration with other members of the WFM Leadership and Sykes Training & Development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Develop and improve e-Learning content for WFM

 Develop and improve training programs and content for skill and knowledge training

 Provide and organize training programs/sessions to the Enterprise WFM

 Monitor and report progress of WFM employees on training programs

 Develop and deploy WFM Knowledge Tests

 Advice WFM Leadership of coaching and training opportunities of WFM employees

 Provide coaching, knowledge-sharing, and/or knowledge transfer sessions to WFM employees

Role

Process Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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