Workforce Analyst

Job Title: Workforce Analyst

Work Setup: Hybrid (Cebu or Taguig)

Work Schedule: Graveyard Shift

Start Date: ASAP

Headcount: 2

Qualifications:

Required:

- Must possess at least a Bachelor's Degree or College Degree.

- Strong knowledge of WFM Capacity Planning and Forecasting.

- Minimum of 2–3 years of working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the Call Center, BPO, or Customer Service industry.

- At least 1.5–2 years of Data Analytics experience.

- Deep expert knowledge of the following tools:

  - Microsoft Excel

  - MS Access

  - VBA

  - VB.Net

  - MS Word

  - MS PowerPoint

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing, particularly process documentation, and providing training based on documented processes.