Workforce Analyst

# Job Title: Workforce Analyst

## Job Details

Work Setup: Hybrid (Cebu or Taguig) Work Schedule: Graveyard Shift Salary 

Start Date: ASAP 

## Qualifications

Required:

- Candidate must possess at least a bachelor's or college degree.

- Strong knowledge of WFM Capacity Planning and Forecasting.

- Minimum of 2–3 years’ working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

- 1.5–2 years of data analytics experience required.

- Deep expert knowledge in the following:

  - Microsoft Excel

  - MS Access

  - VBA

  - VB.Net

  - MS Word

  - MS PowerPoint

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing (process documentation) and providing training based on your documentation.

## Recruitment Process

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding