Workforce Analyst Jobs Philippines | WFM | Up to ₱49K

Looking for Workforce Analyst jobs in Cebu or Taguig? We are hiring 2 Workforce Analysts for a hybrid opportunity within the Business Process Outsourcing (BPO) and customer service industry.

This opportunity is ideal for professionals with experience in Workforce Management (WFM), capacity planning, forecasting and data analytics.

Successful candidates should have 2–3 years of experience in Workforce or Resource Management, along with at least 1.5–2 years of data analytics experience and strong technical knowledge of Microsoft Excel, Access, VBA and VB.Net.

Salary Package: PHP 35,000–49,000
Work Locations: Cebu or Taguig
Work Setup: Hybrid
Shift: Graveyard Shift
Open Positions: 2
Start Date: ASAP

About the Role

As a Workforce Analyst, you will support workforce planning and resource management activities, ensuring that staffing levels and operational resources align with business requirements.

You will work with workforce data, develop forecasts, support capacity planning and provide analytical insights to improve workforce efficiency.

The role requires strong technical and analytical skills, particularly in Microsoft Excel, VBA and Access, as well as the ability to document processes, communicate findings and provide training to relevant stakeholders.

Key Responsibilities

1. Workforce Management and Capacity Planning

Support Workforce Management (WFM) and Resource Management activities.

Perform capacity planning and forecasting.

Apply workforce management principles and practices to customer service and BPO operations.

Analyse workforce requirements and operational resource needs.

Support workforce planning and resource optimisation initiatives.

2. Data Analytics and Reporting

Analyse workforce and operational data to identify trends and insights.

Use advanced Microsoft Excel and other analytical tools to process and interpret data.

Support forecasting and capacity planning through data-driven analysis.

Prepare reports and presentations for business stakeholders.

Identify opportunities to improve workforce efficiency through analytics.

3. Technical and Reporting Skills

Apply strong working knowledge of Microsoft Excel, including advanced functions and data analysis.

Use MS Access, VBA and VB.Net for relevant workforce and analytical activities.

Prepare professional reports and presentations using Microsoft Word and PowerPoint.

Support process documentation and reporting requirements.

4. Documentation, Communication and Training

Prepare business documentation and workforce management procedures.

Communicate analytical findings and recommendations.

Deliver face-to-face presentations when required.

Provide training based on documented processes.

Maintain clear and accurate process documentation.

Required Qualifications and Experience

Candidates applying for this Workforce Analyst position should meet the following requirements:

Education

Bachelor's degree or college degree is required.

Workforce Management Experience

At least 2–3 years of working knowledge and technical understanding of Workforce or Resource Management principles, concepts and practices.

Experience within the call centre, BPO or customer service industry.

Strong knowledge of WFM Capacity Planning and Forecasting.

Data Analytics Experience

At least 1.5–2 years of data analytics experience.

Strong analytical and problem-solving abilities.

Ability to interpret data and communicate findings.

Technical Skills

Deep expert knowledge of the following tools is required:

Microsoft Excel

Microsoft Access

VBA

VB.Net

Microsoft Word

Microsoft PowerPoint

Communication and Documentation

Good written and verbal communication skills.

Ability to deliver face-to-face presentations.

Experience in business writing and process documentation.

Experience providing training based on documented processes.

Salary and Job Details