Workforce Analyst

Writing

 Job Title: Workforce Analyst

**Work Setup:** Hybrid 

**Start Date:** ASAP

**Headcount:** 2

 Qualifications

**Required:**

- Candidate must possess at least a bachelor’s or college degree.

- Strong knowledge of WFM Capacity Planning and Forecasting.

- Minimum of 2–3 years’ working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

- 1.5–2 years of data analytics experience required.

- Deep expert knowledge in the following:

  - Microsoft Excel

  - MS Access

  - VBA

  - VB.Net

  - MS Word

  - MS PowerPoint

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing (process documentation) and providing training based on your documentation.