Workforce Analyst

Qualifications:

Required:

• Candidate must possess at least a bachelor’s or college degree.

• Strong knowledge of WFM Capacity Planning and Forecasting.

• Minimum of 2-3 years’ working knowledge and technical understanding of Workforce or Resource management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.

• 1.5-2 years of data analytics experience required.

• Deep expert knowledge in the following: - Microsoft Excel, MS Access, VBA, VB.Net, MS Word and MS PowerPoint.

• Good written and verbal communication skills, including face-to-face presentations.

• Experience in business writing (process documentation) and providing training based on your documentation.

Recruitment Process:

• Validation

• Zwayam profile creation

• HR Interview

• Hiring Manager Interview

• Onboarding

Screening notes:

• Highest educational attainment:

• Years of working knowledge and technical understanding of Workforce or Resource management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.

• Years of experience in WFM or Workforce Analyst

• How much is your last drawn salary?

• What are your salary expectations?

• Preferred work location (Taguig/ Cebu/ Pampanga/ Davao)

• Are you amenable to working on a hybrid setup with a graveyard schedule?

• Can you start immediately once hired?