WE ARE HIRING!

WORKFORCE ANALYST – CAPACITY PLANNING & FORECASTING

Work Setup: Onsite

Work Schedule: Graveyard Shift

Number of Openings: 2

Target Start Date: ASAP

ABOUT THE ROLE

We are seeking a skilled and analytical Workforce Analyst with strong expertise in WFM Capacity Planning, Forecasting, and Data Analytics.

The ideal candidate should have a solid understanding of workforce and resource management principles within the call center, BPO, or customer service industry, alongside advanced technical proficiency in Microsoft Excel, MS Access, VBA, and other Microsoft Office applications.

The successful candidate should also possess strong communication, business writing, documentation, and presentation skills.

QUALIFICATIONS & REQUIREMENTS

Educational Requirements

• 
  
• Candidate must possess at least a Bachelor's degree or college degree.
• 
  

Technical & Professional Experience

• 
  
• Strong knowledge of WFM Capacity Planning and Forecasting.
• 
  
• Minimum of 2–3 years' working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, Business Process Outsourcing (BPO), or customer service industry.
• 
  
• 1.5–2 years of data analytics experience required.
• 
  
• Deep expert knowledge of the following:
  
  • 
    
  • Microsoft Excel
  • 
    
  • MS Access
  • 
    
  • VBA
  • 
    
  • VB.Net
  • 
    
  • MS Word
  • 
    
  • MS PowerPoint
  • 
    
  
  
• 
  

Communication & Documentation Skills

• 
  
• Good written and verbal communication skills, including face-to-face presentations.
• 
  
• Experience in business writing, particularly process documentation.
• 
  
• Experience providing training based on developed documentation.
• 
  

RECRUITMENT PROCESS

Validation

Zwayam Profile Creation

HR Interview

Hiring Manager Interview

Onboarding

TARGET START DATE: ASAP