WORKFORCE ANALYST

# JOB OPENING: WORKFORCE ANALYST

**Start Date:** ASAP

## QUALIFICATIONS

**Required:**

- Candidate must possess at least a bachelor’s or college degree.

- Strong knowledge of WFM Capacity Planning and Forecasting.

- Minimum of 2–3 years’ working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

- 1.5–2 years of data analytics experience required.

- Deep expert knowledge in the following: Microsoft Excel, MS Access, VBA, VB.Net, MS Word, and MS PowerPoint.

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing (process documentation) and providing training based on your documentation.

## RECRUITMENT PROCESS

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

## SCREENING NOTES

1. **Highest Educational Attainment:**

2. **Years of Working Knowledge and Technical Understanding of Workforce or Resource Management Principles, Concepts, and Practices Within the Call Center, Business Process Outsourcing, or Customer Service Industry:**

3. **Years of Experience in WFM or Workforce Analyst:**

4. **How Much Is Your Last Drawn Salary?**

5. **What Are Your Salary Expectations?**

6. **Preferred Work Location:** (Taguig / Cebu / Pampanga / Davao)

7. **Are You Amenable to Working on a Hybrid Setup With a Graveyard Schedule?**

8. **Can You Start Immediately Once Hired?**