Workforce Analyst

Qualifications Required:

• Candidate must possess at least a bachelor’s or college degree.

• Strong knowledge of WFM Capacity Planning and Forecasting.

• Minimum of 2-3 years’ working knowledge and technical understanding of Workforce or Resource management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.

• 1.5-2 years of data analytics experience required.

• Deep expert knowledge in the following: - Microsoft Excel, MS Access, VBA, VB.Net, MS Word and MS PowerPoint.

• Good written and verbal communication skills, including face-to-face presentations.

• Experience in business writing (process documentation) and providing training based on your documentation.



Recruitment Process:

• Validation

• Zwayam profile creation

• HR Interview

• Hiring Manager Interview

• Onboarding