(177781) Trainer - UK Financial Collections | Onsite Quezon City

Qualifications:

• Bachelor's Degree

• 2-4 years work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment

• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.

• Excellent communication & feedback/coaching Skills

Key Skills:

• Strong knowledge of UK collections domain, regulations, and bucket flows.

• Excellent communication and coaching skills for training teams.

• Proficiency in MS Office.

Responsibilities: Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.