• Lead a team of KYC analysts and manage SLA, quality, productivity, and adherence metrics.

• Allocate workloads, manage queues, and optimize team capacity to meet daily and weekly targets.

• Review and approve complex or high-risk KYC cases requiring team lead authorization.

• Conduct daily team huddles and weekly one-on-one coaching sessions based on performance scorecards and quality feedback.

• Monitor analyst performance, support new hire ramp-up, and address performance gaps through coaching and retraining.

• Collaborate with Quality Control teams to resolve recurring defects and improve process compliance.

• Manage attendance, shrinkage, schedule adherence, and team capacity documentation.

• Identify attrition risks and promote employee engagement and retention.

• Escalate operational risks, system issues, volume spikes, and process ambiguities to the Delivery Lead.

• Support Weekly Business Reviews (WBR) with accurate performance reports and root cause analysis.

• Coordinate with Training teams to address knowledge gaps and onboard new employees.

Skills and Qualifications

• 3–5 years of relevant KYC experience.

• At least 3 years of supervisory experience.

• Prior experience as a KYC Team Lead or in a similar supervisory role.

• Strong knowledge of Know Your Customer (KYC), AML compliance, and risk-based case review processes.

• Excellent leadership, coaching, analytical, and problem-solving skills.

• Ability to manage team performance, operational metrics, and quality standards.

• Strong communication and stakeholder management skills.

Additional Requirements

• Applicants must currently be based in the Philippines and have the legal right to live and work in the country.

• Must be willing to work onsite or in a hybrid setup in Taguig or Cubao, Quezon City, on a night shift schedule.

Pre-Screening Questions

1. How many years of KYC Team Lead experience do you have?

2. How many years of supervisory experience do you have?

3. How many years of overall KYC experience do you have?

4. What was your last drawn salary?

5. What is your expected salary?

6. Are you amenable to working onsite or in a hybrid setup in Taguig or Cubao, Quezon City, on a night shift schedule?

7. When would you be available to start if selected?

Recruitment Process

1. Screening interview.

2. Client review.