Active PHRN - Case Appeals - Back-Office Non-Voice - Hybrid
Gratitude IncActive PHRN - Case Appeals - Back-Office Non-Voice - Hybrid
Job Description
Key Skills
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Active PHRN - Case Appeals - Back-Office Non-Voice - Hybrid - 7 Openings
Company: Confidential
Location: Hybrid - Onsite Training then 2x a Week Onsite in Production
Industry: Healthcare / Nursing / Non-Voice Back-Office
Salary: Up to PHP 47,000 incl. Allowance
Setup: Training Full Onsite, Production Hybrid - Full-Time - Night Shift
Headcount: 7 Slots - Start Date: October 13, 2026
About the Role:
We are looking for 7 Licensed Registered Nurses to handle Grievance and Case Appeals for a non-voice, back-office healthcare account. This is a great opportunity for PHRNs with grievance experience who want a non-voice role with hybrid setup after training.
Responsibilities:
- Handle grievance and case appeals for healthcare members
- Review and process cases based on guidelines and compliance standards
- Ensure accurate documentation and compliance for all cases
- Work in a back-office, non-voice environment and meet quality targets
Qualifications:
- PHRN with active license required
- At least 1 year of experience in grievance and case appeals
- Back-office / non-voice experience is preferred
- Willing to work night shift and attend full onsite training
- Stable work history - Frequent job hoppers with less than 1 year tenure will not be considered
Benefits:
- Up to PHP 47,000 salary including license allowance
- Pure back-office / Non-voice role - No calls
- Training full onsite, then hybrid with 2x a week onsite during production
- 7 vacancies open - Target start date Oct 13, 2026
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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