(ACTIVE) RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City
405 Views
2 weeks ago
Experience
2–3 Year(s)
₱
Salary
Confidential
Location
Manila (Diliman quezon city, Cubao Quezon City)
94 candidate(s) already applied
Job Description
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams
Key Skills
2 Skills
Bachelor's Degree
Real time analyst Lead
Role Specifications
Role
Lead Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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