• Administer, configure, and maintain ServiceNow instances, applications, and modules.

• Manage user accounts, groups, roles, administrative controls, and access control lists (ACLs).

• Monitor platform performance, troubleshoot issues, and implement performance-tuning measures.

• Plan and execute ServiceNow platform upgrades and maintenance activities.

• Ensure platform security, system hardening, data integrity, and compliance with security standards.

• Implement and manage Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).

• Develop and maintain integrations between ServiceNow and external systems, including Microsoft Entra ID, endpoint management, security platforms, and observability tools.

• Validate technical designs and integration requirements to ensure reliable data exchange between systems.

• Provide technical guidance and configuration support to developers.

• Optimize ServiceNow instance and database performance using advanced tuning techniques.

• Follow ServiceNow ITIL processes and best practices.

• Collaborate with product teams and stakeholders to improve platform capabilities and operational efficiency.

• Stay updated on emerging technologies, platform features, and industry best practices.

Qualifications and Requirements

• Minimum of 10 years of relevant hands-on experience in ServiceNow administration or platform engineering.

• Proven expertise in ServiceNow instance administration, maintenance, upgrades, performance monitoring, and tuning.

• Strong experience in platform security, system hardening, technical design, and integration implementation.

• Hands-on experience implementing SSO using SAML and OIDC.

• Experience integrating ServiceNow with Microsoft Entra ID and other enterprise systems.

• Knowledge of Java or similar object-oriented programming languages.

• Understanding of data structures, algorithms, object-oriented design, and design patterns.

• Strong knowledge of ServiceNow ITIL processes and best practices.

• Familiarity with Microsoft Azure fundamentals and Azure DevOps.

• Knowledge of the SAFe Agile framework is preferred.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and collaboration skills.

• Ability to work independently and manage technical initiatives effectively.

Pre-Screening Questions

1. What is your highest educational attainment?

2. How many years of hands-on experience do you have in ServiceNow platform administration or engineering?

3. On a scale of 1–10, how would you rate your expertise in implementing SSO solutions using SAML and OIDC?

4. What was your last drawn salary?

5. What is your expected salary?

6. Are you willing and able to work in a hybrid setup in Makati City, Philippines, on a day shift from 8:00 AM to 5:00 PM?

7. What is your current notice period?

Important Note

Candidates with strong, directly relevant ServiceNow administration and platform engineering experience will be prioritized. Please ensure that relevant projects, technical responsibilities, platform upgrades, security implementations, SSO solutions, and integration experience are clearly highlighted in your latest resume/CV.