(ACTIVE) USRN Team Leader_TWFH | Non-Voice

Gratitude Inc

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5 hours ago

(ACTIVE) USRN Team Leader_TWFH | Non-Voice

2-3 Year(s)

Cebu Central Visayas, Davao, Pampanga
(Base Location for WFH)

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Job Description

Key Skills

Coaching Quality Management System Performance Management USRN Case Management people Management Team Management BPO Operations Utilization Management Healthcare Operation

2 candidate(s) have already applied for this Job. Apply now

USRN Team Leader (Non-Voice)

Account: El Paso & Hartford Account

Work Setup: Temporary Work From Home (WFH)

Work Schedule: Shifting Schedule

Location: All locations in the Philippines – BGC Taguig, Cebu, Davao, and Clark, Pampanga

Start Date: ASAP

Job Overview

We are looking for an experienced USRN Team Leader to lead and support a non-voice healthcare process for the El Paso & Hartford account. The ideal candidate should have strong Utilization Management experience along with proven people-management skills and an active USRN license.

Qualifications

Active USRN license (any mainland US state license).
At least 2–3 years of BPO/CPO Utilization Management experience.
At least 1 year of people-management, Team Lead, or relevant supervisory experience.
Strong communication, leadership, and problem-solving skills.
Willing to work on a shifting schedule.
Willing to work under a temporary WFH setup.
Willing to work from any of the available locations: BGC Taguig, Cebu, Davao, or Clark, Pampanga.
Available to start ASAP.

Key Responsibilities

Lead and manage a team supporting the non-voice healthcare process.
Monitor team performance and ensure achievement of operational KPIs and quality standards.
Provide coaching, guidance, and performance feedback to team members.
Ensure accurate and timely handling of Utilization Management processes.
Address process-related concerns and escalate issues when required.
Maintain compliance with healthcare and client-specific processes and guidelines.
Collaborate with operations and support teams to ensure smooth day-to-day delivery.
Prepare and monitor performance reports and identify areas for improvement.

Recruitment Process

Validation
Talkpush Profile Creation
HR Interview
Hiring Manager Interview
Onboarding

Screening Questions

What is your current location and preferred work site?
Do you have an active USRN license? Please provide the validity date.
How many years of Utilization Management experience do you have?
How many years of people-management / Team Lead / Supervisor experience do you have?
What was your last drawn salary?
What are your salary expectations?
What is your current notice period?

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from Home

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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