(ACTIVE) USRN Training Specialist (Hartford Account_Hybrid/TWFH | Non-Voice

USRN Training Specialist

Account: Hartford Account
Work Setup: Hybrid / Temporary WFH
Work Schedule: Shifting
Location: Philippines – BGC Taguig, Cebu, Davao, Clark Pampanga
Start Date: ASAP

Job Responsibilities

• Conduct training programs for USRN and healthcare BPO processes.

• Deliver training sessions and support new hire development.

• Facilitate learning activities, assessments, and knowledge checks.

• Ensure trainees understand process guidelines, workflows, and quality standards.

• Monitor trainee performance and provide coaching and feedback.

• Coordinate with operations and stakeholders to address training requirements.

Qualifications

• At least 1–2 years of BPO/CPO Utilization Management experience.

• At least 1 year of training or teaching experience.

• Candidates with an academic/teaching background are welcome.

• Must have an active USRN license (any U.S. state).

• Strong communication, presentation, and facilitation skills.

• Willing to work on a shifting schedule.

• Willing to work in a hybrid/temporary WFH setup.

Required Credential

• USRN License – Any U.S. State

Recruitment Process

1. Validation

2. Talkpush Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Screening Questions

• What is your current location and preferred work site?

• Do you have an active USRN license? What is the validity date?

• How many years of BPO/CPO Utilization Management experience do you have?

• How many years of training or teaching experience do you have?

• What is your last drawn salary?

• What are your salary expectations?

• Can you start immediately once hired?