ACTIVE) Workforce Analyst | Hybrid

Workforce Analyst

Job Details

- Job Title: Workforce Analyst

- Work Setup: Hybrid

- Work Schedule: Graveyard Shift

- Salary Budget: PHP 35,000–49,000 package

- Start Date: ASAP

Qualifications

Required Qualifications:

- Candidate must possess at least a Bachelor's Degree or college degree.

- Strong knowledge of Workforce Management (WFM) Capacity Planning and Forecasting.

- Minimum of 2–3 years of working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, BPO, or customer service industry.

- 1.5–2 years of data analytics experience.

- Expert knowledge of the following tools:

  - Microsoft Excel

  - MS Access

  - VBA

  - VB.NET

  - MS Word

  - MS PowerPoint

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing, process documentation, and providing training based on documented processes.