Airline Account CSR - Wipro Cebu - Up to C1 Level English - Onsite

Airline Account CSR - Wipro Cebu - Up to C1 Level English - Onsite

Location: Wipro Cebu - 100% Onsite

Work Setup: Shifting / Onsite

About the Role:

We are hiring Customer Service Representatives for our Airlines Account at Wipro Cebu. Perfect for candidates with excellent English communication skills who are passionate about travel and customer service.

Job Details:

Role: Customer Service Representative - Airline Account / Travel Support

Location: Wipro Cebu - 100% Onsite

Work Setup: Shifting / Onsite - Cebu Site

Whats in it for you:

Competitive compensation and career growth opportunities - Build your BPO career

Supportive, collaborative culture with complete training and development support

Opportunity to work with a global travel brand - Premium airline account

Your Role:

Assist customers with flight bookings, reservations, cancellations, and general travel inquiries

Deliver exceptional customer service with empathy and professionalism

Resolve issues efficiently and accurately document all customer interactions

Collaborate with internal teams to ensure smooth customer experience

Meet targets for quality, productivity, and customer satisfaction

Who were looking for:

*Option 1:*

College Graduate - With or without BPO experience - Must have C1 level English - Excellent communication skills, close to Standard American English accent

*Option 2:*

Completed at least 2nd year in college with no failing subjects

At least 6 months BPO experience required

Good to excellent English communication skills

Additional Requirements:

Willing to work 100% onsite in Wipro Cebu

Willing to be assigned to an Airlines / Travel account