AML Regulatory Compliance Associate Manager
Gratitude IncAML Regulatory Compliance Associate Manager
Job Description
Key Skills
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Skills and Qualifications
5–8 years of relevant KYC/AML experience – required
Minimum 5 years of supervisory or people management experience – required
Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance – required
Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance
Excellent stakeholder management, communication, and leadership skills
Responsibilities
Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics
Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments
Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off
Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback
Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers
Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners
Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail
Manage attrition risk through engagement, recognition, and early identification of disengagement signals
Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions
Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary
Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp
Why Join?
Lead AML/KYC compliance teams for a global organization
Work on high-impact financial crime compliance initiatives
Prime Taguig location
Career growth in regulatory compliance and people management
Collaborative and supportive team environment
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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