QUALITY ASSURANCE - HEALTHCARE | ONSITE QUEZON CITY

HIRING NOW: QUALITY ASSURANCE - HEALTHCARE | ONSITE QUEZON CITY

Location: Vertis North, Quezon City  

Work Setup: Onsite  

Work Schedule: Night Shift - Following Eastern Standard Time EST  

Target Start Date: July 13, 2026  

Salary Package: Up to ₱21,000

Job Description: Quality Assurance Analyst

Position Overview

The Quality Assurance Analyst is responsible for monitoring and evaluating the quality of inbound and outbound customer interactions including telephone calls, emails, and chat to ensure accuracy and adherence to established quality standards. This role involves documenting quality issues and performance metrics for management review, as well as providing actionable feedback and assistance in the formal education and development processes for team members.

Key Responsibilities

- Quality Monitoring: Evaluate customer interactions against quality standards and compliance protocols

- Documentation: Record quality issues and performance measures, ensuring data is accurate for management reporting

- Feedback and Coaching: Provide essential information to support the feedback and training processes for associates, fostering continuous improvement

- Operational Excellence: Develop personal knowledge, share best practices, and contribute to the refinement of day-to-day activities and processes

- Mentorship: Act as a subject matter expert, potentially guiding junior team members and supporting the achievement of operational objectives

Required Qualifications and Skills

- At least 1 year of experience in Healthcare QA. Prior experience in the relevant healthcare field is required

- Must be able to start ASAP. Target start date: July 13, 2026

- BPO-aligned experience is preferred

- Education: College graduates preferred. Undergraduate candidates with relevant experience will be considered

- Proficiency: Demonstrated ability to work independently within set frameworks and follow established courses of action

- Schedule: Must be available to work on a night-shift schedule following Eastern Standard Time

- Location: Must be willing to work on-site at TP Vertis, Quezon City

- Competencies: Strong ability to analyze performance data, identify trends, and develop relevant solutions to improve interaction quality

Pre-Screening Questions

1. Educational attainment

2. Years of experience as a Healthcare QA

3. Healthcare field experience

4. BPO experience

5. Are you able to start on July 13, 2026

6. Are you willing to work on-site at TP Vertis, Quezon City

7. Last drawn salary

8. Expected salary

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Equal opportunity employer.