AML Regulatory Compliance Associate Manager
Gratitude IncAML Regulatory Compliance Associate Manager
Job Description
Key Skills
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RESPONSIBILITIES:
• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.
SKILLS AND QUALIFICATIONS:
• 5-8 years of relevant KYC/AML experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.
Additional Information:
• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
RECRUITMENT PROCESS:
• Screening with CV Reviewer
• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV, and CV
• For review with the client
Kindly answer the pre-screening question and send as comment while applying
PRE-SCREENING QUESTIONS:
• How many years of KYC/AML experience do you have?
• Years of supervisory or people management experience
• Rate your knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance, from 1 to 10, 10 being the highest.
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working on an onsite setup with a night shift schedule in Taguig?
• When are you available to start once hired?
Role
Risk & Compliance
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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