AML Regulatory Compliance Supervisor

Gratitude Inc

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4 hours ago

AML Regulatory Compliance Supervisor

3-13 Year(s)

Manila

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Job Description

Key Skills

Supervision Team lead operation KYC

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WORK SETUP: Onsite – Uptown Bonifacio Tower 3, Taguig

WORK SHIFT: Night Shift (Weekends Off)

Overall Purpose

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation for operational issues.

Skills and Qualifications

KYC Team Lead – required

3 to 5 years of KYC-relevant experience – required

3 years of supervisory experience – required

Responsibilities

Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics

Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments

Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off

Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback

Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers

Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners

Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail

Manage attrition risk through engagement, recognition, and early identification of disengagement signals

Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions

Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary

Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp

Additional Information

Open to applicants who are currently in the Philippines and already have the right to live and work in this country

Must not have an active or recent application with Accenture

Why Join?

Lead a team of KYC analysts in a global financial services environment

Prime Uptown Bonifacio location

Night shift with weekends off – work-life balance

Career growth in AML and KYC compliance

Collaborative and supportive team environment

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jecinta Kariuki

Recruiter - Gratitude Inc

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