APPLY NOW FOR CSR POSITIONS

Gratitude Inc

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1 day ago

APPLY NOW FOR CSR POSITIONS

0-2 Year(s)

20 - 30 Thousand p.m

Davao (Davao del Sur, Davao del Norte, Davao Oriental, Davao Occidental, Santo Tomas)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst

1 candidate(s) have already applied for this Job. Apply now

Subject: Telco CSR Hiring | BPO Voice Account | Apply Now

Customer Service Representative – Telecommunications Account

We are actively hiring dynamic and customer-oriented professionals to join our Telecommunications Customer Support Team. This opportunity is ideal for individuals who are passionate about delivering exceptional customer experiences and building a long-term career in the Business Process Outsourcing (BPO) industry.

As a Customer Service Representative for our Telco account, you will serve as the primary point of contact for customers regarding billing concerns, account management, service inquiries, technical support, and general customer assistance. Successful candidates are expected to demonstrate strong communication skills, professionalism, and the ability to resolve concerns efficiently while maintaining a positive customer experience.

Key Responsibilities:

• Manage inbound and outbound customer interactions in a professional manner

• Provide accurate information regarding telecommunications products and services

• Resolve billing disputes, technical concerns, and account-related inquiries

• Maintain complete and accurate customer records in the system

• Meet established productivity, quality, and customer satisfaction metrics

• Ensure compliance with company policies, data privacy standards, and operational procedures

Minimum Qualifications:

• At least Senior High School Graduate or High School Graduate (Old Curriculum)

• Excellent verbal and written English communication skills

• Strong interpersonal and problem-solving abilities

• Basic computer navigation and multitasking skills

• Willing to work on shifting schedules, weekends, and holidays

• With or without BPO experience are welcome to apply

Why Join Us:

• Competitive compensation and performance-based incentives

• Paid training and continuous learning opportunities

• Career advancement within a stable and growing organization

• Health benefits and government-mandated benefits

• Supportive, professional, and collaborative work environment

Take the next step in your career and become part of a high-performing team in one of the country’s leading BPO environments. Apply today and start your journey with us.

Role

Customer Care Officer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mike Rashid

Recruiter - Gratitude Inc

NA, kenya

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