Assistant Call Center Manager for Logistics/Freight Services

Gratitude Inc

2690 Views

18 hours ago

2-10 Year(s)

₱ 60 - ₱ 65K p.m

Manila (Ayala Alabang Muntinlupa City)

Job Description

Key Skills

BPO Call center BPO call centre Logistic/Trucking/Transportation/Freight

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Logistic/Trucking/Transportation/FreightBPO Call CenterTitle: Assistant Call Center Manager for Logistics/Freight Services.

Work Setup: Work Onsite in Ayala

Shift: Night-Shift

Salary: Max 65k

Target Start Date: Mid/Last week of February 2024

**Job Description**

The duties and responsibilities of this position consist of, but are not limited to, the following:

+ With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.

+ Monitors task boards and assigned email accounts to respond to customer and carrier requests.

Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.

+Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.

+Validates and ensures the accuracy of load data in systems according to CHR and customer standards.

+Complete other duties as assigned

**Requirement**

Minimum 2 years of experience on the transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and other

**non-negotiable**

+ BPO/ Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years)

+Experience in handling Trucking, Freight Services and/or Logistics account

Role

Manager-Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Peninah Kimani

Recruiter - Gratitude Inc

NA, kenya

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