Assistant Call Center Manager for Logistics/Freight Services

Gratitude Inc

2126 Views

15 hours ago

2-15 Year(s)

₱ 40 - ₱ 65K p.m

Manila (Makati)

Job Description

Key Skills

Applications for Transport and Logistics Logistics Process control and logistics Task oriented email support BPO Skills BPO Operations Call Centre skills BPO industry Call centre manager bpo supervisor Management BPO bpo SME Logistics Logistic/Trucking/Transportation/Freight

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Assistant Call Center Manager for Logistics/Freight Services

Work Setup: Onsite in Ayala

Shift: Night-Shift

Salary: Up to 65,000 pesos

Target Start Date: Mid/Last week of February 2024

Job Description:

The duties and responsibilities of this position consist of, but are not limited to, the following:

- Executes tasks related to logistics and freight services, focusing on quality and efficiency, following office and company policies and standard operating procedures (SOPs).

- Monitors task boards and email accounts to respond to customer and carrier requests promptly.

- Documents events and follows defined escalation procedures when necessary.

- Ensures customer and carrier satisfaction by following through on requests and escalating questions or requests when necessary.

- Validates and ensures the accuracy of load data in systems according to company and customer standards.

- Completes other duties as assigned.

Requirements:

- Minimum 2 years of experience in the transportation/logistics industry with companies such as FedEx, UPS, DB Schenker, CEVA, DHL, or others (non-negotiable).

- BPO/Call Center experience as Supervisor or Assistant Call Center Manager for at least 2 years.

- Experience in handling Trucking, Freight Services, and/or Logistics accounts.

How to Apply:

Please send your resume to daniel.mwai@gratitudeindia.com.

Feel free to share this opportunity with your network to help us find the right candidates.

Thank you for your assistance!

Role

Any Other

Timings

Night Shift (Permanent)

Industry

Courier / Transportation / Freight

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Daniel Mwai

Recruiter - Gratitude Inc

NA, kenya

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