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Assistant Manager - Transactional Quality

Gratitude Inc
570 Views
2 months ago

Assistant Manager - Transactional Quality

3-5 Year(s)
45 - 65 Thousand p.m
Manila (Eastwood quezon city)
Manila (Eastwood quezon city)

Job Description

Key Skills

Travel Processes bpo GDS tool

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RESPONSIBILITIES




  • Provides day to day direction to Lead Associates.

  • Ensures compliance to contractual deliverables and address team level issues.

  • Attend client calls and send out quality findings to stakeholders.

  • The assistant manager will be responsible in ensuring that lead quality leads are scheduled accordingly based on operational needs.

  • Review and approve the sampling strategy that suits the business requirement.

  • Decide on the Calibration Process and Variance Target.

  • Create and review the Quality Standard Document and ensure adherence to same.





QUALIFICATIONS:




  • Bachelor’s Degree /Post Graduate /MBA

  • Amenable to work onsite in Eastwood

  • 3 Years Plus transactional experience & Should have at least 1 year experience in Quality Team Lead Role.

  • Must have at least 2 years’ experience working to corporate travel and leisure domain.

  • GDS skill on one and more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).

  • Excellent Communication and Analytical skills.

  • Domain Expertise in Power Point Designing, Content Designing & Transactional Quality,

  • Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).

  • Understanding of end-to-end processes and appreciation of critical parameters.

Role

Lead Assistant Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Assistant Manager - Transactional Quality in Mumbai & Delhi

Samson Owolabi

Recruiter - Gratitude Inc

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