Assistant Training Manager
Gratitude IncAssistant Training Manager
Job Description
Key Skills
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We are seeking a strategic, highly organized professional with exceptional communication, research, and multitasking skills to manage Knowledge Acquisition (KA) and Knowledge Transfer (KT) for a fast-paced account.
Key Responsibilities
Knowledge & Training Management: Oversee end-to-end onboarding, OJT, Go-Live governance, and continuous refresher training.
Stakeholder & Client Collaboration: Align with clients and stakeholders to document processes, host calibration sessions, and drive action items.
Compliance & Administration: Streamline policy updates, maintain training data, and ensure strict compliance with regulatory guidelines.
Performance & Metrics: Coach trainers and policy specialists while owning Knowledge Management and business performance metrics.
Qualifications
Bachelor’s degree.
3+ years of experience as a Trainer (Social Media experience preferred; open to other industries).
Stable job history (not a job hopper).
Amenable to mid-shift/shifting schedules onsite in Quezon City.
To Apply
Please include answers to the following Pre-screening Questions in your application comment:
Years of relevant Training experience?
Line of business handled (e.g., Social Media)?
Last drawn and expected salary?
Availability for shifting/onsite work in QC?
Notice period/earliest start date?
Role
Training Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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