Associate Business Consultant (Associate Manager-Project management and transformation)

Gratitude Inc

1321 Views

14 hours ago

3-16 Year(s)

₱ 95 - ₱ 100K p.m

Manila

Job Description

Key Skills

Scrum Digital Transformation BPO industry Process Improvement Bachelor in Business/ Finance/ Accounting

10 candidate(s) have already applied for this Job. Apply now

Location: Eastwood, Quezon City

Work Setup: Hybrid (4 days onsite, 1–2 days WFH per week)

Shift: Day Shift (must be flexible to support different time zones)

Salary: Up to ₱100,000/month (Gross)

Start Date: ASAP

Position Overview

The Associate Business Consultant (Associate Manager – Project Management & Transformation) will support the Senior Manager in planning, executing, and monitoring strategic projects and transformation initiatives across the organization.

This role requires a proactive and detail-oriented professional who can coordinate cross-functional teams, manage timelines, and drive results. Experience in automation, AI technologies, speech analytics, and CCaaS (Call Center as a Service) platforms is highly preferred.

Key Responsibilities

Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.

Develop and maintain detailed project plans, tracking progress, budgets, and resources.

Serve as a central communication point between project stakeholders and internal teams.

Conduct risk assessments and develop mitigation strategies.

Coordinate with Operations, IT, and Quality teams to ensure alignment with project goals.

Support business requirements documentation to ensure clarity and consistency.

Utilize automation tools, speech analytics, AI technologies, and CCaaS solutions to enhance efficiency.

Evaluate project performance and transformation outcomes, preparing post-implementation reports.

Assist in the creation of best practices, SOPs, and process improvement recommendations.

Foster a culture of continuous improvement and innovation within the team.

Required Qualifications & Skills

Bachelor’s degree in Business Administration, Industrial Engineering, Information Technology, or any related field.

Minimum 3 years of experience in project management or operations within a BPO or shared services environment (required).

Familiarity with automation, speech analytics, AI technologies, and CCaaS platforms.

Proficiency in project management tools such as Microsoft Project, JIRA, or Smartsheet.

Excellent organizational, communication, and stakeholder management skills.

Knowledge of project management methodologies (scope, risk, and stakeholder management).

Strong problem-solving and analytical mindset.

Must not be a current or former employee of Tech Mahindra.

Must not be a frequent job hopper (less than 1 year per company).

Must be a Filipino citizen currently residing in the Philippines.

Recent and relevant experience is required — candidates without this will not be considered.

Preferred Qualifications

Certification in PMP, PRINCE2, or Scrum.

Experience in digital transformation or process improvement.

Exposure to operations, training, or quality management dependencies.

Core Competencies

Strong analytical and critical thinking abilities.

Adaptability and flexibility in dynamic environments.

High attention to detail and quality assurance.

Ability to integrate AI and automation technologies into workflow solutions.

Perks and Benefits

Hybrid setup: 1–2 days work from home weekly

HMO coverage upon hire (includes 3 eligible dependents)

Recruitment Process

Initial HR Interview

Two levels of client interviews

Be part of a fast-growing team driving transformation through innovation and technology! Apply now and take the next step in your consulting career.

Role

Business Services

Timings

Day Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Hybrid

Functional Area

Accounting / Tax / Company Secretary / Audit

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