ASSOCIATE DIRECTOR, QUALITY Account: Healthcare Domain

Gratitude Inc

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3 days ago

ASSOCIATE DIRECTOR, QUALITY Account: Healthcare Domain

10-15 Year(s)

₱ 100 - ₱ 180K p.m

Manila (Taguig, Bridgetown quezon City)

Job Description

Key Skills

Lean Six Sigma Black Belt At least 5 years Leadership experience in Digital Trasformation and Solutioning in BPO Setup Excellent English communication and presentation skills QA and compliance Excellent communication skills and fluency in English Quality Manager. Strong analytical and problem-solving skills.

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WE ARE HIRING

Work Setup: Onsite in Taguig - 5 days a week

Schedule: Day shift

Start Date: ASAP

POSITION: ASSOCIATE DIRECTOR, QUALITY

Account: Healthcare Domain

Salary: PHP 100,000 to PHP 180,000

Purpose of the Role:

Reporting to the Director/VP, the Associate Director Cap dev – Quality is responsible for strategizing, conceptualizing & implementing strategic quality framework & improvement projects that support consistent delivery of client metrics & value to business. Manage the onshore quality team for diverse businesses from an offshore location. Champion customer experience, cost and compliance goals for the org.

Key Responsibilities:

Business Delivery:

- Manage end-to-end Quality process for all business units, audits, and performance metrics

- Create & implement robust QA framework including measurement criteria and governance

- Partner with operations, training, Process Excellence, Analytics to deliver customer and compliance metrics

- Drive process improvement and automation using AI, RPA, ML, Six Sigma, Lean

- Manage health of compliance and business risk for all accounts

People Delivery:

- Manage a team of quality Leads, AMs, Managers & Sr. Managers for various businesses

- Plan people development and succession planning

- Create a culture of Customer Experience across all teams

Required Qualifications:

- Bachelor's degree or Master's degree holder

- 10 years of experience in quality management or process improvement in BPO Healthcare domain

- Recent Quality Management Healthcare experience required

- Strong expertise in leading Six Sigma and Lean projects. Green Belt/Black Belt certification highly preferred

- Experience in leading digital transformation projects using AI & RPA tools

- Experience in creating and managing strategic QA framework

- Experience in leading client interactions and BPaas quality systems transitions

- Can start immediately or in 10 days

Critical Skills:

- Excellent communication & presentation skills

- Planning and Execution skills

- Strong analytical and interpersonal skills

- Self-driven and Assertive

What We Offer:

- Comprehensive health insurance coverage

- Generous paid time off and holiday leave

- Opportunities for career development and advancement

- Collaborative and inclusive company culture

- Modern, well-equipped work facilities

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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