Associate Director, Quality | Healthcare BPO | Taguig
Gratitude IncAssociate Director, Quality | Healthcare BPO | Taguig
Job Description
Key Skills
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Lead quality transformation at scale. We’re hiring an Associate Director, Quality for a large Healthcare BPO operation, where you’ll drive strategic quality initiatives, lead multiple QA teams, and partner with senior stakeholders to improve customer experience, compliance, and operational performance.
Location: Taguig (Onsite, 5 days/week)
Schedule: Day Shift
Start Date: ASAP
What You’ll Do
* Lead end-to-end quality operations across multiple healthcare accounts
* Design and implement enterprise-level QA frameworks, governance models, and performance metrics
* Drive Six Sigma, Lean, and continuous improvement initiatives
* Lead digital transformation efforts using AI, RPA, ML, and automation tools
* Partner with Operations, Training, Analytics, and Process Excellence teams to improve customer and compliance outcomes
* Manage client relationships, quality reviews, and executive-level presentations
* Lead, mentor, and develop QA leaders across multiple business units
What We’re Looking For
* 10+ years of Quality Management experience in a Healthcare BPO environment
* Recent experience leading healthcare quality operations at Manager, Senior Manager, or Associate Director level
* Strong expertise in Six Sigma, Lean, COPC, and process improvement methodologies
* Experience leading AI, RPA, ML, or digital transformation initiatives
* Proven ability to build and manage strategic QA frameworks and governance models
* Experience managing multiple QA teams across healthcare accounts
* Bachelor’s or Master’s degree
* Green Belt or Black Belt certification is highly preferred
* Able to start immediately or within 10 days
Why Join?
* Lead enterprise-scale quality transformation in the healthcare domain
* Work closely with senior leadership and global clients
* Drive innovation through automation and advanced quality methodologies
* Competitive executive-level compensation and strong career growth opportunities
If you’re an experienced Healthcare BPO Quality Leader ready to make a strategic impact, send your updated CV today.
Only shortlisted candidates will be contacted.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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