Bilingual Spanish Customer Service Representative

Gratitude Inc

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3 days ago

Bilingual Spanish Customer Service Representative

1-3 Year(s)

Manila (Pasay City)

Job Description

Key Skills

Banking Call Center Communication Customer Service Problem Solving spanish Speaking customer support Financial Services Spanish Bilingual Spanish CSR

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Are you fluent in Spanish and English with experience in the Banking or Financial Services industry? Join our team as a Bilingual Spanish Customer Service Representative and provide exceptional customer support for a leading financial account.

Key Responsibilities

Deliver excellent customer support in Spanish and English via phone, chat, or email.
Handle customer inquiries related to banking and financial services.
Resolve customer concerns professionally while ensuring a high-quality customer experience.
Maintain accurate customer records and comply with company policies.

Requirements

Completed at least 2 years of college.
6 months–1 year of international Banking or Financial BPO experience.
Fluent in Spanish (spoken and written) and English.
Strong communication and customer service skills.
Willing to work onsite in MOA, Pasay City on a night shift.

Role

Customer Care Officer

Timings

Night Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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