Business Analyst (Project Management and Transformation)

Gratitude Inc

23 Views

16 hours ago

Business Analyst (Project Management and Transformation)

3-30 Year(s)

50 - 70 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Analytical Skills Six Sigma BPO Skills

0 candidate(s) have already applied for this Job. Apply now

Job Title: Business Analyst (Project Management and Transformation)
Project: Capability Consulting
Salary : Up to PHP 50k-70K monthly gross only
Location : Eastwood, Quezon City, Philippines
Work set up and shift: Hybrid must be flexible 3-4 days onsite
Day shift, requires flexibility with different time zones

Role and Responsibilities:
● Understand and analyze the current business processes, systems, and models.
Identify areas that could benefit from digital transformation
● Collaborate with stakeholders to gather and define business requirements for the
digital transformation initiative
● Use data analysis tools and techniques to identify trends, insights, and areas of
improvement that can guide the digital transformation strategy
● Work with technical team, alliance or partners to Develop and design digital solutions
to meet the identified business needs
● Coordinate with IT teams, third party or internal project managers, and other
stakeholders to ensure the successful implementation of digital transformation
initiatives. This may involve setting tasks, timelines, and resources for the project
● Assist in managing change as the organization transitions to new digital systems and
processes. This could involve training users, providing support, and addressing any
resistance to change
● Communicate effectively with all stakeholders, including management, IT staff, and
end-users. This may involve presenting recommendations, getting buy-in for initiatives,
and updating stakeholders on project progress
● Ensure continuous learning to be able to get updated of the latest digital technology
trends and how they could be leveraged to benefit our customers
● Identify potential risks associated with digital transformation initiatives and develop
plans to mitigate these risks
● Monitor the performance of digital transformation initiatives and make
recommendations for improvements. This could involve tracking key performance
indicators (KPIs), conducting post-implementation reviews, and making adjustments as
necessary

Qualifications:
● Knowledge (including education and experience)
● Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience as
Process Improvement and Business Transformation in the domains Social Media/
Healthcare/Life Sciences/Telecom/FnA/Manufacturing/ HiTech/Retail/BFSI/Ecommerce
Skills
● Six Sigma YB or GB (preferred)
●PMP certified (preferred)
● Good Analytical skills and familiar with Analytical tools
● Customer service orientation
● Data Analyst, Process Analyst, and Technical Analyst Background
● BPM and PM tools - FIGMA, VISIO, JIra, Microsoft Suite, MindMapping Tools
● Good Oral and Handwritten communication
● Self-driven, Flexibility, Ownership
● with BPO experience

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Onyinyechukwu Igweonu

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Manila, Philippines

Details