Business Intelligence Manager – WFM
Gratitude IncBusiness Intelligence Manager – WFM
Job Description
Key Skills
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Hiring – Business Intelligence Manager – WFM
Location: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City, Philippines
Work Setup: Hybrid
Schedule: Shifting
Salary: ₱80,000–₱110,000
Headcount: 1
Important: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.
About the Role
We are looking for an experienced Business Intelligence Manager – WFM to drive the development of BI solutions, support complex projects and processes, and provide expert guidance across the business area.
The role will be responsible for leading a team of specialists, implementing business strategies and processes, driving improvements, and providing coaching and mentorship to team members.
Key Responsibilities
Drive the development and implementation of BI solutions for complex projects and business processes.
Act as a subject-matter expert and decision-maker within the area of expertise.
Implement short- to medium-term activities aligned with departmental strategy.
Develop and implement appropriate policies, processes, and standards.
Lead and manage a team of BI specialists.
Handle employee lifecycle responsibilities, including coaching, mentoring, and performance management.
Provide guidance and training to team members.
Collaborate with stakeholders to understand business requirements and deliver effective BI solutions.
Support process improvements and technology-driven initiatives.
Apply AI and emerging technologies to improve business intelligence capabilities.
Non-Negotiable Requirements
Minimum 1–2 years of managerial experience in Business Intelligence.
Knowledge and professional experience with OpenAI Codex, Claude Co-work/Code, or similar AI initiatives.
Strong knowledge of technology stacks and programming languages.
Experience managing and leading teams.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Mandatory Questionnaire
Candidates must fill out the questionnaire below to be considered for the recruitment process.
Questionnaire Link: https://myglit.com/lateral/cref/7ea949cd22
Note: Filling out this form is mandatory. Candidates who do not complete the questionnaire may not be considered for the next stage of the recruitment process.
Recruitment Process
Endorsement → Validation → Hiring Manager Interview
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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