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GRATITUDE INC
APAC · AFRICA · U.S.A

BUSINESS INTELLIGENCE MANAGER – WFM

141 Views 1 week ago
Experience 1–2 Year(s)
₱
Salary Confidential
Location Manila (Taguig)
43 candidate(s) already applied

Job Description

NOW HIRING: BUSINESS INTELLIGENCE MANAGER – WFM


Account: TikTok | 1 Urgent Opening


Are you an experienced Business Intelligence professional with strong technical expertise, AI exposure, and proven people-management capabilities?


We're looking for a results-driven Business Intelligence Manager – WFM who can lead BI specialists, drive innovative solutions, leverage AI technologies, and translate complex business requirements into actionable insights.


If you have a strong background in Business Intelligence management and understand the intersection of technology, data, and workforce management, this opportunity is for you!


JOB DETAILS


- Position: Business Intelligence Manager – WFM

- Account: TikTok

- Work Arrangement: Hybrid

- Work Schedule: Shifting


NON-NEGOTIABLE REQUIREMENTS


We are prioritizing candidates who meet ALL the following requirements:


1. Business Intelligence Management Experience


- At least 1–2 years of experience in a managerial role within Business Intelligence.

- Proven ability to lead, supervise, coach, and develop BI teams.

- Experience managing team performance, delivering BI solutions, and overseeing complex projects or processes.


2. AI Tools & Technology Exposure


- Working knowledge or professional experience using AI-powered tools and initiatives.

- Familiarity with any of the following:

  - OpenAI Codex

  - Claude Code / Claude Cowork

  - Other AI-driven tools or initiatives relevant to Business Intelligence and data operations.


3. Technical & Programming Knowledge


- Strong understanding of relevant technology stacks and programming languages.

- Ability to understand technical requirements and contribute to the development of BI solutions.


KEY RESPONSIBILITIES


- Lead and manage Business Intelligence specialists, providing technical guidance, coaching, and mentorship.

- Drive the development and implementation of innovative BI solutions for complex business projects and processes.

- Oversee short- to medium-term strategic and operational initiatives within the business area.

- Establish and implement appropriate policies, processes, and standards to support business objectives.

- Leverage AI tools and emerging technologies to improve business intelligence processes and operational efficiency.

- Provide technical direction and serve as a subject matter expert in Business Intelligence.

- Manage team performance and employee development throughout the employee lifecycle.

- Collaborate with relevant stakeholders to ensure effective delivery of BI initiatives.


⭐ IDEAL CANDIDATE PROFILE


Our priority is to find candidates with:


- Actual Business Intelligence managerial experience, not just senior analyst or individual contributor experience.

- Professional exposure to AI tools, particularly Codex, Claude, or similar AI initiatives.

- Strong technical understanding of programming languages and relevant tech stacks.

- Demonstrated people-management experience.

- Experience developing and implementing BI solutions, leading complex projects, and improving business processes.



Interested and qualified candidates are encouraged to submit their updated CVs with completed pre-screening details.

Key Skills

5 Skills
BPO Call center WFM. OpenAI Codex or Claude Co-work/Code, or any AI initiative tech stack, programming languages Business Intelligence Manager

Role Specifications

Role
Data Analyst
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Analytics & Business Intelligence

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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