Business Intelligence & Workforce Planning Manager

Account: TikTok

Location: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City
Salary Package: PHP 80,000 – 110,000
Work Setup: Hybrid
Shift: Shifting Schedule

Job Summary

We are hiring a WFM Business Intelligence & Automation Lead to drive workforce reporting, analytical innovation, and AI-enabled process improvements. This position is ideal for an experienced BI professional with managerial experience, a strong technical foundation, and an interest in applying AI technologies to business operations.

The role will oversee specialized BI functions, lead technical initiatives, develop innovative solutions, and guide team members in delivering high-quality analytical outputs.

Key Responsibilities

• Lead WFM business intelligence, reporting, and automation initiatives.

• Develop data-driven solutions to improve workforce planning and operational efficiency.

• Oversee the design and implementation of dashboards, reports, and analytical tools.

• Apply programming and technical knowledge to solve complex business challenges.

• Explore and integrate AI technologies, including OpenAI Codex, Claude Code, Claude Cowork, and other AI-based solutions.

• Identify opportunities for process automation and operational optimization.

• Evaluate workforce performance and provide actionable business recommendations.

• Establish technical standards, processes, and reporting methodologies.

• Manage and develop a team of BI specialists through coaching and mentoring.

• Drive short- and medium-term strategic initiatives within the business function.

Required Skills and Experience

• At least 1–2 years of managerial experience in Business Intelligence or a related analytics function.

• Strong understanding of WFM reporting, BI operations, and data analytics.

• Knowledge of programming languages and technology stacks.

• Experience or working knowledge of AI initiatives and AI-powered productivity tools.

• Familiarity with OpenAI Codex, Claude Code, Claude Cowork, or comparable platforms.

• Strong leadership and team management capabilities.

• Excellent analytical thinking and problem-solving skills.

• Ability to manage multiple projects and deliver business solutions.

Recruitment Process

1. Initial candidate validation.

2. Interview with the Hiring Manager.

Eligibility Restriction

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Mandatory Pre-Screening Questions

1. How many years of BI managerial experience do you have?

2. What AI tools have you used professionally?

3. Which programming languages and technology stacks are you proficient in?

4. How many people have you managed?

5. Are you amenable to the PHP 80,000–110,000 package, hybrid setup, shifting schedule, and McKinley location?

6. What is your last drawn salary?

7. What is your expected salary?