Call Center Agent

Gratitude Inc

1971 Views

17 hours ago

Call Center Agent

1-2 Year(s)

₱ 25 - ₱ 40K p.m

Taguig

Job Description

Key Skills

Communication Customer Relations Customer Service english Customer Management BPO Voice Process Communication Skills Customer oriented BPO Skills Customer Engagement BPO Call center good communication skills International BPO BPO/ITES customer support

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Hiring for Customer Service Representative (CSR)

Join our team and provide exceptional customer support!

Responsibilities include :

Respond promptly and courteously to customer inquiries via various communication channels (phone, email, chat, etc.).

Provide accurate information and guidance to customers regarding products, services, policies, and procedures.

Assist customers in troubleshooting and resolving issues they may encounter, striving for first-contact resolution whenever possible.

Maintain a deep understanding of our products and services to address customer inquiries effectively.

Maintain a positive and professional demeanor at all times, ensuring that customers feel valued and respected.

Stay up-to-date with industry trends and customer service best practices to enhance your performance

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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