Cantonese Bilingual Customer Service Representative (CSR)

Gratitude Inc

3 Views

10 hours ago

2-3 Year(s)

Manila (Makati)

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Job Description

Key Skills

Interpersonal Fluent both Cantonese and English Strong Communication Skills (Verbal and Written)) Problem-Solving Skills

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Job Description: Cantonese Bilingual Customer Service Representative (CSR)

Employment Type: Project-Based
Work Location: Makati, Philippines (Onsite)
Work Schedule: Flexible / Shifting Schedules (24/7 Operations)
Salary: To Be Discussed
Open Positions: 6–8
Target Start Date: November 2, 2026

Job Overview

We are looking for Cantonese-English bilingual Customer Service Representatives to join a project-based team in Makati. The ideal candidates should be proficient in both Cantonese and English, possess strong communication skills, and be comfortable working onsite with flexible shifts in a 24/7 operational environment.

Candidates from both BPO and non-BPO backgrounds are welcome, provided they meet the language proficiency and experience requirements.

Key Responsibilities

Handle customer inquiries and provide professional support in Cantonese and English.
Communicate clearly with customers through the applicable support channels.
Understand customer concerns, provide accurate information, and resolve issues efficiently.
Maintain accurate customer records and document interactions as required.
Follow established procedures, service standards, and quality guidelines.
Collaborate with team members to ensure a positive customer experience.
Adapt to changing schedules and operational requirements.

Qualifications

Proficient in Cantonese and English, both spoken and written.
Preferably does not require visa sponsorship.
2–3 years of total work experience; non-BPO experience is acceptable.
Willing to work onsite in Makati, Philippines.
Amenable to flexible or shifting schedules, including shifts supporting 24/7 operations.
Available to start on or before November 2, 2026.
Strong interpersonal, communication, and problem-solving skills.

Questionnaire Link: https://myglit.com/lateral/cref/daf390815d

Important Note: Please upload or submit only the latest version of your CV for the client's review.

Qualified candidates are encouraged to apply and complete the questionnaire as soon as possible.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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