Cantonese Customer Service Representative (Multilingual) | Onsite | Quezon City

Gratitude Inc

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2 hours ago

Cantonese Customer Service Representative (Multilingual) | Onsite | Quezon City

1-5 Year(s)

Manila (Diliman quezon city)

Job Description

Key Skills

Cantonese Cantonese Speaker

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Cantonese Customer Service Representative (Multilingual) | Onsite | Quezon City | PHP 20,000 Sign-On Bonus

Location: Quezon City, Metro Manila, Philippines (Onsite)

Employment Type: Full-Time

Work Schedule: Rotating/Shifting Schedule (Including Night Shift)

Start Date: ASAP

Open Positions: 28

Sign-On Bonus: PHP 20,000 + Performance Incentives

Join Our Growing Multilingual Customer Support Team

We are looking for fluent Cantonese-speaking Customer Service Representatives to join our dynamic customer support team. Whether you have prior BPO experience or are looking to start your career in customer service, we encourage you to apply.

If you are fluent in Cantonese and have a good working knowledge of English, this is an excellent opportunity to build a rewarding career with paid training, competitive benefits, and long-term career growth.

Key Responsibilities

Provide professional customer support in Cantonese and English through phone, chat, email, and other communication channels.
Handle inbound and outbound customer interactions professionally and efficiently.
Assist customers with:
- Account inquiries
- Billing concerns
- Product and service information
- Service requests
- General customer support
Resolve customer concerns while delivering an exceptional customer experience.
Communicate clearly, accurately, and professionally with customers from diverse cultural backgrounds.
Accurately document customer interactions using company systems and tools.
Meet quality, productivity, attendance, and customer satisfaction targets.
Build customer trust and loyalty through excellent communication and problem-solving.
Perform other duties as assigned to support business and operational needs.

Required Qualifications

Fluent verbal and written communication skills in Cantonese.
Ability to communicate naturally and professionally with native Cantonese speakers.
Good working knowledge of English (training, documentation, and internal systems are conducted in English).
Strong communication, interpersonal, and problem-solving skills.
Open to candidates with or without BPO experience.
Willing to work onsite in Quezon City.
Willing to work on a rotating/shifting schedule, including night shifts.
Must be legally authorized to work in the Philippines.
Must possess a valid Philippine Work Visa or a Temporary Resident Visa (for non-Filipino applicants).

Preferred Qualifications

The following are advantageous but not required:

Customer Service or BPO experience
Collections experience
Knowledge of the Order-to-Cash (O2C) process
Experience supporting international customers
Experience using CRM or customer support systems

Benefits

PHP 20,000 Sign-On Bonus
Performance Incentives
Paid Training
Health Insurance
Life Insurance
Company Events
Free Parking
Promotion to Permanent Employment
Career Growth Opportunities

Who Should Apply?

This opportunity is ideal for:

Native Cantonese Speakers
Hong Kong and Macau Nationals
Chinese Nationals fluent in Cantonese
Multilingual Professionals
Customer Service Representatives
Call Center Agents
BPO Professionals
Fresh Graduates
Career Shifters
Foreign Nationals with valid Philippine work authorization

Recruitment Process

Initial HR Screening
Language Assessment
Client Interview
Job Offer

Hiring is ongoing. Apply early as positions are filled on a rolling basis.

Pre-Screening Questions

Please include the following information in your application:

Describe your Cantonese language proficiency.
Can you communicate fluently and professionally in Cantonese?
Current location:
Nationality:
What type of visa do you currently hold?
Do you have experience with the Order-to-Cash (O2C) process?
Do you have collections or customer service experience?
What is your current or last drawn salary?
What is your expected salary?
What is your notice period or earliest available start date?

ATS & Google Jobs Keywords

Cantonese Jobs • Cantonese Speaker • Cantonese Customer Service Representative • Cantonese Call Center Jobs • Cantonese BPO Jobs • Multilingual Customer Support • Cantonese Language Jobs • Customer Service Representative • Customer Support Specialist • Call Center Agent • Order-to-Cash (O2C) • Collections Representative • Bilingual Customer Service • International Customer Support • Voice Support • Non-Voice Support • Customer Experience • BPO Philippines • Quezon City Jobs • Immediate Hiring • Night Shift Jobs • Onsite Jobs • Sign-On Bonus • Paid Training • Career Growth • Fresh Graduates Welcome • No BPO Experience Required

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Comfort Etim

Recruiter - Gratitude Inc

NA, nigeria

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