Card Services Product Trainer -Financial Program
Gratitude IncCard Services Product Trainer -Financial Program
Job Description
Key Skills
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We are seeking a Card Services Product Trainer – Financial Program to design, deliver, and evaluate training programs for new hires and existing frontline teams supporting financial card services. The role involves conducting onboarding, refresher, and upskilling sessions, developing training materials, providing nesting and floor support, tracking training effectiveness through key performance metrics, and ensuring compliance with client policies and service level agreements (SLAs). The ideal candidate should have experience as a trainer in a BPO handling financial or commercial card services, strong facilitation skills, and the ability to work on shifting schedules.
Role
Customer Service Trainer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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