Card Services Product Trainer – Financial Program
Gratitude IncCard Services Product Trainer – Financial Program
Job Description
Key Skills
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Card Services Product Trainer – Financial Program
Location: Alabang, Muntinlupa | Setup: Onsite
Schedule: Shifting / Rotational / Night Shift
Salary: ₱30,000–₱40,000 package | Up to ₱45,000 negotiable
Hiring: 5 slots
Join Our Financial Services Training Team!
We’re looking for an experienced Card Services Product Trainer to deliver impactful training programs for frontline teams supporting Financial/Commercial Card Services.
Key Responsibilities
- Facilitate New Hire Training, upskilling, and cross-skilling programs.
- Develop training materials, assessments, job aids, and mock scenarios.
- Provide nesting, floor support, coaching, and real-time assistance.
- Track training performance, quality, CSAT, AHT, FTR, and attrition.
- Conduct Training Needs Analysis and ensure compliance with client standards.
Qualifications
- 3–5 years BPO experience
- At least 2 years as a Trainer handling Card Services in a BPO environment.
- Strong background in Financial/Commercial Card Services — Collections, Insurance, and Fraud experience alone will not qualify.
- Bachelor’s degree in Business, Finance, Education, Communications, or related field.
- Experience with financial platforms, LMS, MS Office/Google Workspace, and training tools is a plus.
- Excellent communication, facilitation, analytical, and coaching skills.
- Willing to work shifting/rotational schedules.
⭐ Former Genpact employees are encouraged to apply!
Interested? Send your updated CV and apply now!
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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