Care Management PH RN Voice Senior Analyst

Gratitude Inc

704 Views

17 hours ago

2-5 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Lead Supervisor Skills PH - Registered Nurse PHRN BSRN clinical experience

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Position Title: Care Management PH RN Voice Senior Analyst

Note: Trainings are set to start by October (weekly); 6 months onsite training then hybrid work setup after (2-3 times RTO).

Location: Evergreen Cebu / Onsite

Full Time

Shift - Not disclosed to be discussed in the interview process

Salary - Not disclosed to be discussed in the interview process

The Virtual Health Care Trainer trains/teaches and supports Quality Documentation Specialists (new hires and existing team members) to work with client physician and their care team to compete documentation of clinic visits/encounters. The trainer also trains/teaches and supports QDS (Quality Documentation Specialist) on using artificial intelligence (AI) technology platform to complete confidential medical summaries of patient encounters/visits. Virtual Health Care Trainers provide platform, medical knowledge, and clinical training/education.

The Virtual Health Care Trainer facilitates on-on-one time with individual QDS to provide documentation and QDS performance feedback. The trainer is responsible for assessing QDS competencies and identifying barriers impacting individual QDS’s ability to effectively perform role and contribute to team.

The Virtual Healthcare Trainer directly communicates and strategizes with service delivery and training leadership to address opportunities and improve QDS performance.

Role

Business/EDP Analyst

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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