Client Relationship manager - Mandarin

Gratitude Inc

836 Views

15 hours ago

2-6 Year(s)

Job Description

Key Skills

CRM (Customer relationship Management) Mandarin Customer Management

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Job location - QC , 14/F Giga Tower, Bridgetowne E. Rodriguez Jr. Ave. Brgy. Ugong Norte, Quezon City

Salary - 150k

Experience minimum 2 years = manager exp required

from BPO Industry only

Filipino only

Rotational shift

Notice period - 40 to 40 days okay

Job Statement:

The Client Relations Manager serves as the primary point of contact between VXI and the client’s vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site’s management team, to ensure that client requirements are met and delivered, and all communications are cascaded to Operations and Support.

Department/Division: Office of Client relations

Reports to: Director for Client Services and/or Associate Director for Client Services Reporting Staff: None Essential Duties and Responsibilities:

• Perform activities aimed at building and strengthening relationships with the Client

• Represent the Company on meetings with the Client and related entities (business reviews, calibration calls, WFM meetings, system or tools outages, etc.) and ensure attendance by the required people from the Company

• Serve as the liaison between the Client and the Company

• Responsible for creating and updating presentations (decks) for business reviews with the client

• Coordinate with the Client and Operations to schedule the weekly and monthly business reviews

• Facilitate huddles with first-line Vendor Managers and present KPI data as necessary

• Attend to all Client escalations and work with Operations and Support to resolve issues

• Communicate updates from the Client to Operations and Support

• Prepare and/or review the monthly invoice sent to the Client

• Handle the logistics for Client visits and ensure that Client needs are met

• Other tasks as required by the Director for Client Services and/or Director for Operations

Qualifications:

• Bachelor’s degree (B.A.) from a college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• At least two (2) years’ experience in the field/industry

• At least one (1) year management experience in any related department

• Experience with launching telecom programs

• Global experience with inbound sales programs

• Must be fluent in Mandarin and English

• Must be amenable to work in flexible schedule

• Must be amenable to work on site (VXI Bridgetowne)

. Competencies

• Customer Focus

• Verbal and Written Communication Skills

• Exceptional Interpersonal Skills

• Organizational Understanding

• Quality Orientation

• Results Achievement

• Conflict Management

• Strategic Planning

• Data Analysis and Interpretation

• Flexibility

• Consultation/Negotiation

• Time Management

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

Any Other

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