Client Services Manager

Gratitude Inc

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2 days ago

Client Services Manager

3-5 Year(s)

₱ 100 - ₱ 110K p.m

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Job Description

Key Skills

Customer Relations Client Servicing client management

17 candidate(s) have already applied for this Job. Apply now

Job Title: Client Services Manager
Program: Travel and Hospitality
Work Location: MOA
Work Setup & Schedule: Onsite/Night Shift
Salary:110k max (package )
Start Date: ASAP

Job Details:
What you'll be doing
Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies

Minimum 3 years of CS Manager experience in a BPO environment
At least 1–2 years of contact center supervisory experience
Strong people management, coaching, and team development skills
Strong communication, problem-solving, and stakeholder management skills
Experience with contact center metrics, reporting tools, QA, and compliance
Proven experience in Finance and Billing Operations
Strong Client Services Management / Account Management experience
Experience in reviewing, interpreting, and managing SOWs
Experience handling financial/billing processes and operational requirements
Willingness to work on a shifting schedule

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joyce Gabriel

Recruiter - Gratitude Inc

NA, nigeria

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