Client Services Manager

Gratitude Inc

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1 week ago

Client Services Manager

3-7 Year(s)

₱ 90 - ₱ 110K p.m

Manila (Pasay City, NAIA Complex Pasay City)

Job Description

Key Skills

BPO Voice Process Contact Centre BPO Operations Supervisory Experience Contact Center. Client Services Manager

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*JOB TITLE: Client Services Manager*

*PROGRAM: Travel and Hospitality*

*WORK LOCATION: MOA*

*WORK SETUP & SCHEDULE: Onsite / Night Shift*

*SALARY: Up to P110,000 Package*

*START DATE: ASAP

*JOB DETAILS:*

*What you'll be doing:*

- Manage a team of customer service representatives, providing coaching, training and performance feedback

- Monitor and analyze team and individual performance metrics to identify areas for improvement

- Implement effective quality assurance processes and provide feedback to drive operational excellence

- Collaborate with department heads to optimize workflows and implement new policies or procedures

- Foster a positive, motivating team environment to support high staff engagement and retention

- Identify and address any operational issues, escalating to senior management as needed

- Ensure full compliance with client requirements, contractual obligations and internal policies

*What we're looking for:*

- Minimum of 3 years' CS Manager experience in a BPO environment

- Minimum 1-2 years' experience in a contact center operations supervisory role

- Strong people management skills with the ability to lead, motivate and develop a team

- Excellent verbal and written communication skills, with the ability to liaise effectively at all levels

- Problem-solving mindset with a keen eye for detail and a focus on continuous improvement

- Proficient in using contact center software and reporting tools

- Understanding of contact center metrics and the ability to drive performance improvements

- Familiarity with compliance and quality assurance processes in a contact center environment

- Willing to work on a shifting schedule

*Recruitment Process: TA Interview, Ops Interview, and Client Interview*

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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