Collection Associate – B2B Accounts Receivable

Job title: Collection Associate – B2B Accounts Receivable

‎Experience: 2-5 years
‎Work Setup: Onsite in Aura Taguig
‎Shift: Night Shift
‎Salary Package:  ₱30,000 – ₱35,000
‎Target Start Date  : July 27,2026

‎TP Former employees will not be considered for rehire, whether directly or through a third party.


‎Role Summary:

‎​Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

‎

‎Key Responsibilities:

‎

‎•  Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred

‎• Manage assigned customer portfolios and aging buckets to achieve collection targets.

‎•  Conduct collections through calls and emails and follow up on payment commitments.

‎•  Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.

‎• Maintain accurate collection notes, customer correspondence and account status.

‎•  Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.

‎•  Escalate critical accounts and disputes as per defined governance processes.

‎•  Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

‎

‎Required Skills:

‎

‎•  Bachelor's degree in Commerce / Finance / Accounting

‎• 2-5 years of relevant experience

‎• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.

‎• Good understanding of AR aging, dunning processes and promise-to-pay management.

‎• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.

‎• Strong analytical skills, attention to detail and proficiency in MS office required.

‎• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.

‎

‎Pre-screening Notes:


‎B2B Collections years of experience:

‎Accounts Receivable years of experience:

‎ERP System/s used:

‎College Degree finished:

‎Last Drawn Salary:

‎Expected Salary:

‎Able to work onsite in Aura Taguig with a night shift schedule?

‎Notice period: