Collections Manager – B2B

Gratitude Inc

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1 day ago

Collections Manager – B2B

5-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Analytical Leadership Stakeholder Management people Management B2B. SAAS Accounts Receivable .Shared Services Cash Application exposure Strong Communication Skills (Verbal and Written)) Disputes Management Strong knowledge of Accounts Receivable / Order to Cash process B2b Collections

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Collections Manager – B2B

Location: Aura, McKinley, Taguig, Philippines
Work Setup: On-site
Shift: Night Shift / US Shift
Start Date: September 7, 2026
Experience: 5–8 Years
Employment Type: Full-time

Important: Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Role Summary

We are looking for an experienced Collections Manager – B2B to lead and develop a collections team, improve cash flow, reduce aging, and drive operational excellence while maintaining a positive customer experience and ensuring compliance with established processes.

The role requires flexibility to work US/night shifts and support global operations.

Key Responsibilities

Lead day-to-day B2B Collections operations and manage team performance against KPIs and SLAs.
Drive portfolio reviews, aging reduction, and collection effectiveness initiatives.
Monitor workflows and ensure timely completion of collection activities and customer follow-ups.
Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews.
Mentor team members and support capability development.
Handle customer escalations and collaborate with Billing, Disputes, Sales, and Cash Application teams.
Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement.
Support governance reviews, reporting, and stakeholder management activities.
Ensure adherence to operational controls, quality standards, SOPs, and process documentation.
Drive continuous improvement initiatives to improve collections performance and operational efficiency.

Non-Negotiable Requirements

Bachelor’s degree in Commerce, Finance, Accounting, or a related field.
5–8 years of relevant experience, including manager-level/team management experience.
Strong experience in B2B Collections and/or Accounts Receivable (AR).
Proven experience managing B2B Collections/AR teams.
Strong knowledge of AR processes and Order-to-Cash (O2C).
Experience in B2B, SaaS, Technology, or Shared Services environments.
Experience handling customer escalations and cross-functional collaboration.
Strong people management, analytical, communication, leadership, and stakeholder management skills.
Experience supporting US customers and/or global operations is preferred.
Knowledge of collections systems and ERP platforms such as NetSuite, SAP, or similar platforms is preferred.
Experience with Cash Application and Dispute Management is an advantage.

Pre-Screening Questionnaire

Please complete the questionnaire before proceeding with your application:

Questionnaire Link: https://myglit.com/lateral/cref/ca559e24ab

Important Note

The compensation package is confidential and should not be disclosed to candidates.
Former Teleperformance employees are not eligible for rehire, either directly or through a third party.
Selected candidates must be available to work onsite and in US/night shifts.

Role

Collections Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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